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SERVICE

Pre-sale Service

According to product’s using condition, technicians will offer rationalization proposals to assist clients to select proper types; Provide detailed product performance specification; Provide professional quoted price; Provide 24-hour technical consulting reply. Provide other corollary equipment according to client requirements. 

In-sale Service

Begin to supervise from raw material, its qualified rate can reach to 100%; Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach to 100%; Provide product’s inspection record of key junctures to customers; Provide production schedule photos to customers at regular intervals; Package and transport products strictly accordance with export standard; Provide transportation schedule information to clients timely. 

After-sale Service

Provide targeted installation video; Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period; When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component; During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product’s running state in time. Assist customers to install and adjust products until customers are satisfied; If product has malfunction during operation period, we’ll offer you satisfied answer in time. Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information. Provide assistant service if product is damaged during transportation.

RFQ

  • Q What’s the difference between single-layer and double-layer glass reactor?

    A Single-layer glass reactor can directly heating or cooling, it is similar to water or oil bath, inferior in temperature control aspect; while double-layer glass reactor has interlayer between two layers, we can inject water or oil through temperature control equipment and form circulating system, in this way, no matter cooling or heating, its temperature control property is better. 
  • Q How to decide which glass reactor I should buy?

    A Single-layer or double-layer? According to first question, please depend on specific heating or cooling requirements. 
  • Q What is the glass texture?

    A Full set of glass part is produced by G3.3 borosilicate glass, owns excellent chemical and physical properties. 
  • Q What’s the loading capacity of double-layer glass reactor?

    A Loading capacity of glass reactor generally is 1kg, use hot water and oil to do negative pressure heating. 
  • Q What kind of oil does the reactor use to heat?

    A For temperature around 130℃, use silicone oil, glycerinum or 32# machine oil. 
  • Q Is it easy to wash the reaction bottle?

    A Big access opening, convenient to wash.
  • Q What kind of payment term do you accept?

    A Normally we accept TT , Alibaba Escrow, and L/C. The exactly term with be discussed during the deal. 
  • Q How will you delivery these goods?

    A It will be decided according to your quantity. Normally we will choose International Express, Air and sea.. 
  • Q How to package the products?

    A We package products in dedicated carton, you can order Non Fumigation wooden case if has special requirements.

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